In-House Courses
An enquiry for an in-house course should be made initially by telephone or email. We will then send you a detailed proposal.
On acceptance of the proposal, you will receive a training agreement detailing all the terms and conditions. This agreement should be signed and returned.
On receipt of a completed training agreement, we will email confirmation of your booking. Attached to the email will be joining instructions, final details document, and a candidate list form.
For accredited courses, candidates are required to bring with them photographic identity, such as a full UK driving licence, passport, foreign identification card, work identification, r student union card, EU card, proof of age card,. Failure to provide personal ID may result in candidates being unable to take the examination.
Under the Health and Safety at Work etc. Act 1974 it is the responsibility of our customers to provide a safe working environment for the training course to take place.
Cancellations
If you have to cancel a course, the following cancellation charges will apply:
More than 34 days prior to the course commencing, no charge will be incurred and a full refund or credit note for any deposit paid will be issued.
22 to 34 days prior to the course commencing the deposit will be forfeited.
Less than 22 days prior to the course commencing, the full charge will be incurred and an invoice will be issued for the balance.
Please note a change in the course date(s) will be deemed as a cancellation and the above charges will apply.
A final invoice will be emailed to you following the course; this invoice should be paid in full within 30 days of the course. We understand and will exercise our statutory right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 if we are not paid according to agreed credit terms.
Please note that certificates will not be issued until full payment is received.
Public Courses (Open/Online)
Bookings should be made initially by telephone or via our online booking system.
Bookings made by telephone will be sent a booking form to complete and return.
On receipt of a completed booking form we will email you confirming your booking.
Joining instructions will be emailed directly to each candidate, where the email address is supplied; if no email address is supplied, the booking contacts’ email address will be used and it will be their responsibility to pass a copy to the candidates attending the course.
An invoice will be sent to the booking contact. This should be passed onto the person responsible for paying the account. Please note: Full payment must be made prior to the start of the course.
All candidates are required to bring with them photographic identity, such as a full UK driving licence, passport, foreign identification card, work identification, student union card, EU card, proof of age card, . Failure to provide personal ID may result in candidates being unable to take the examination.
Cancellations
If you have to cancel a booking, the following cancellation charges will apply:
More than 27 days prior to the event commencing no charge will be incurred and a full refund or credit note will be issued.
15 to 27 days prior to the event commencing, 50% of the total booking fee will be charged and a refund or credit note for the balance will be issued.
Less than 15 days prior to the event commencing, the full charge will be incurred and no refund or credit note will be issued.
Please note that transfers to another course date must be made no less than 14 days before the course and will be subject to a £20 transfer fee
Should you need to change the name of the candidate attending an event, please ensure that at least 3 working days’ notice is given prior to the start date.
Please note that if a candidate does not attend an event they are booked onto and no substitute is sent, then the full cost of the course will be incurred and no refund given.
We reserve the right to cancel any event if there are insufficient numbers to run a viable course. In such circumstances, you will be given as much notice as possible and the offer of a transfer to another course date, or a full refund of fees paid. We are not responsible for any fees/charges/loss of business that the business/individual may incur as a result of course cancellation
Please note that certificates will not be issued until full payment has been made.
eLearning Courses
Bookings should be made initially by telephone or via our online booking system.
Payment is required at the time of booking.
The login details, password and user guide will be sent to you by email. Please note that this is not an automated process. Should you purchase an online course out of normal office hours; the login details will be emailed to you when our office opens on the next working day.
If the eLearning course involves an end of course test you will be given the opportunity to print your certificate once you have passed the test.
For regulated courses where the assessment takes place via online invigilation, where a learner fails to attend the online exam session this will be deemed as non-attendance. Where the learner wishes to sit the exam again a rebooking fee of £40 + Exam fee will be payable.
Cancellations
Once the login has been activated, the license cannot be changed or re-used therefore no refund is available.
A 50% cancellation charge is applicable for cancellations prior to license activation, however, the name of the candidate can be amended at this point at no additional charge.